Return, Refund and Exchange Policy

Effective 1 August 2026

Return Window

7 days from the date of delivery.

What's Not Eligible

Unless the item is damaged, defective, wrong, or misdescribed, the following cannot be returned or exchanged: innerwear, socks, hair accessories, and hygiene items; personalized or altered/custom items; final sale, clearance, or promo items marked non-returnable; gift cards.

Condition Required

Items must be unused, unwashed, unworn, and in saleable condition, with original tags, labels, packaging, and invoice intact, and the Nimuki neckline security tag attached and untampered. All returns are subject to quality inspection on receipt — approval to return does not guarantee it will pass inspection.

How to Request a Return or Exchange

Email hello@nimuki.com or use this page, with your order number, name, mobile number, product/size/SKU, reason, and photos if the item is damaged, defective, or wrong. We acknowledge requests within 48 hours and resolve them within 14–28 days.

Exchange-First Policy

We offer the same product in another size or colour first. If that's unavailable, we offer store credit or a refund. One exchange or return is allowed per order or item, subject to stock.

Return Shipping

A ₹150 reverse logistics fee is deducted from your refund or credit for returns due to size, fit, colour preference, or change of mind. There is no fee if the issue is Nimuki's fault (damaged, defective, wrong item, or late delivery not due to force majeure) — in these cases, we arrange reverse pickup at our cost.

Refunds

Prepaid orders are refunded to the original payment method. COD orders are refunded as store credit only. Refunds are processed 5–7 business days after the item passes inspection. Original shipping, gift-wrap, COD handling, and reverse logistics fees are non-refundable, except where the return was Nimuki's fault.

Grievance Officer

Sunjit Singh — hello@nimuki.com — +91 99204 16816