Return, Refund and Exchange Policy

Effective Date: 23 September 2026

At Nimuki, customer trust matters. If an eligible product purchased on [https://nimuki.com/] is not the right fit for the customer, a return or exchange request may be raised within 7 days from the date of delivery, subject to the conditions below. This policy applies only to purchases made directly from the official Nimuki website for delivery within India.

1. Eligibility window

Return or exchange requests must be initiated within 7 days from the date of delivery shown by the delivery partner. Requests raised after this period may be declined.

2. Eligible products

Most regular-priced kidswear products are eligible for return or exchange if they meet the condition requirements set out below. The following categories are not eligible for return or exchange unless they are received in a damaged, defective, incorrect or materially misdescribed condition:

  • Innerwear, socks, hair accessories or other hygiene-sensitive items.

  • Personalized, altered, monogrammed or custom-made products.

  • Final sale, clearance or promotional items marked as non-returnable at the time of purchase.

  • Gift cards.

3. Condition requirements

To be eligible for a return or exchange, the item must be unused, unwashed, unworn and in saleable condition, with all original tags, labels, packaging and invoices intact. The Nimuki neckline security tag must remain attached and untampered at the time the item is handed over for return. Items may be rejected if they show signs of wear, washing, perfume, odour, stains, marks, damage, tampering, missing tags or missing original packaging.

All returns and exchanges are subject to a quality inspection once the product is received by Nimuki. Approval of a return request does not automatically mean the return will pass final inspection.

4. How to request a return or exchange

To request a return or exchange, the customer must email [hello@nimuki.com] or submit a request through the returns page on the website within the eligible period with the following details:

  • Order number.

  • Customer name and mobile number.

  • Product name, size and SKU.

  • Reason for return or exchange.

  • Clear opening and product photos in case of damage, defect, wrong item or quality concern.

Nimuki will acknowledge a complaint or request within 48 hours and aim to resolve it within 14 to 28 days from receipt, in line with Indian e-commerce grievance timelines.

5. Exchange-first approach

For eligible requests raised due to size, fit or customer preference, Nimuki may first offer an exchange for the same product in another available size or colour. If an exchange is not possible because the requested variant is unavailable, Nimuki may offer store credit or process a refund in accordance with this policy.

Only one exchange or return request may be permitted per order or per item, subject to stock availability.

6. Return shipping charges

For all prepaid orders delivered anywhere in India, return or exchange pickup is free when requested within 7 days of delivery and the item meets this policy’s eligibility and condition requirements. No reverse logistics fee is charged for eligible prepaid returns or exchanges. For Cash on Delivery orders, where the return or exchange is requested because of size issues, fit issues, colour preference, change of mind or another reason not attributable to Nimuki, a reverse logistics fee of ₹150 per order may be charged and deducted from the refund amount or store credit, or collected separately before pickup is arranged.

No return shipping fee will be charged where the product delivered was damaged, defective, incorrect, materially different from the product description, or delivered after the promised timeline other than due to force majeure. In such cases, Nimuki will arrange reverse pickup at its own cost and provide an exchange, replacement, or refund as required under applicable law.

7. Refunds

Once the returned product is received and passes quality inspection, approved refunds will be processed to the original payment method for prepaid orders. For Cash on Delivery orders, refunds will be provided as Store Credits only.

Refunds are typically processed within 5 to 7 business days after approval, although banking channels may take additional time to reflect the amount.

Original shipping charges, gift-wrap charges, COD handling charges and reverse logistics fees, if applicable, are non-refundable unless the return is due to a damaged, defective, incorrect or materially misdescribed item, or a legally required refund situation under applicable law.

8. When returns may be refused

Nimuki reserves the right to refuse returns or exchanges where:

  • The request is raised outside the 7-day window.

  • The product is not in eligible condition.

  • The Nimuki neckline security tag has been removed or tampered with.

  • The product falls within a non-returnable category disclosed at the time of purchase.

  • The claim for damage, defect or wrong item is unsupported by reasonable evidence where such evidence was requested.

Nothing in this clause limits any non-waivable consumer rights available under applicable Indian law.

9. Serial returns and misuse

To protect against abuse, Nimuki reserves the right to limit, decline, suspend or refuse return, exchange, Cash on Delivery access or future orders where repeated or unusual return activity, misuse of promotional offers, suspected wardrobing, suspicious account behaviour or abuse of the returns process is identified. Such action will be taken fairly and in accordance with applicable law and will not affect a customer’s rights in relation to genuinely damaged, defective, incorrect or misdescribed products.

10. Damaged package at delivery

If the outer package appears tampered with or damaged at delivery, customers should refuse delivery where possible or record an unboxing video and contact Nimuki within 24 hours of delivery. This helps faster investigation and resolution, especially for transit-damage claims.

11. Grievance contact

For complaints, return-related concerns or refund support, customers may contact:

Grievance Officer: Sunjit Singh
Designation: Grievance Officer / General Manager
Email: hello@nimuki.com
Phone: +919920416816
Address: 7th floor, AWFIS Delta Tower, EP & GP Block, Sector V, Salt Lake, Kolkata, West Bengal 700091